For many insurance companies and insurance agencies, insurance search engine marketing is a brave new world, filled with a litany of confusing terms and acronyms. Like any emerging field, what might seem confusing at first, is readily understandable after a quick review of jargon and basics. Let’s take a look at insurance search engine marketing and define terms and acronyms along the way.
For the time being, let’s think of insurance search engine marketing (insurance SEM) as it relates to the insurance business, as if we were talking about the printed Yellow Pages phone book of the not distant past. Fifteen years ago, if someone was looking for a business, product or service, they could take a Yellow Pages off the shelf and open the phone book to search for the given product, service or company, flipping pages until they arrived at the relevant phone book pages. For the purposes of this example, let’s say that someone wanted property and casualty insurance, and were looking for insurance agents that they could contact.
The person who was searching for the insurance, upon finding the two yellow pages which listed insurance agencies, might scan the insurance agency names beginning with the letter “A”. This is roughly analogous to a Search Engine Results Page (SERP) from Google, Bing or Yahoo. A key difference here is that these search engines display their results by relevancy as opposed to alphabetically. The placement of the names on the SERP relates to organic SEO, or in this case, insurance search engine optimization.
Of course there would also be many advertisements interspersed within the two phone book pages of agencies, both small and large. These ads are roughly analogous to PPC ads (Pay Per Click ads) found today on the search results pages. One notable difference is that in the case of the old Yellow Pages phone book, your insurance agency would pay a flat fee for the ad, whereas with a PPC, your agency only pays when a user clicks on your advertisement. Just for purposes of clarity, there is also something called PPI (Pay Per Impression), where your business would pay for impressions, though for our insurance agency web website optimization discussion, we’re going to stick with our PPC ad analogy.
The difference between organic insurance search engine marketing and insurance PPC ads is as simple as having your agency name listed in the Yellow Pages at no charge, versus a display ad in the Yellow Pages at a cost of perhaps $1,000 per month. Thus the appeal of organic web marketing, if your insurance agency can rise to the top of the organic SERP, you are very likely to direct web surfers (read that as insurance agency leads) to your website and reap the benefits without any PPC costs.
Think of this in the same way as the old phone book listings with company’s starting their name with “AAAA Auto Parts” or “AAAAA Insurance Agency” to ensure their names would appear first. A SERP offers a better alternative than the printed Yellow Pages name game, in that the agency name is secondary to other, more relevant criteria. This criterion is determined by search engine algorithms which can have over 100 attributes they use to determine relevancy, and subsequently determine if your insurance agency website should be on page one or page ten (SERP Ranking).
A simple explanation of some key terms often associated with insurance search engine marketing (insurance SEM) include:
Back links – Links to your agency site from other internet sites and directories.
HTML – Code used to create many websites.
Keyword Density – The number of times, in terms of percent, that a keyword phrase is used on any given page of an insurance agency website. Divide the number of uses of that keyword, by the total number of words on the page. Experts disagree on the ideal percentage for optimization with all engines, but targeting a number around 5% as of this writing should be effective. An important note, some article directories only allow keyword density of up to 4%.
Keywords – Words typed into a search engine to return a list (SERP) of relevant sites and documents.
Long-tail Keywords – Longer keyword phrases, which yield more specific search results germane to your insurance agency. These long-tail phrases are three or more words bundled together. For example, “insurance agency marketing” is a long-tail keyword where as “insurance” is not.
Off Page Optimization – Content creation, directory submission and back link building used to improve search engine rankings (SERP placement).
On Page Optimization – Modifications made to insurance agency website content and HTML code to improve search engine rankings (SERP placement).
Organic SEO – Page ranking results returned by a search engine based purely on relevancy as opposed to a paid ad placement.
Page Rank – A gauge of the popularity of your site, typically determined by the volume of visitors and links to your site. This was once a preeminent performance measure, but for niche industries like insurance agencies and agents, other criteria is now more important than page rank and back links.
PPC – Pay Per Click where your business posts an ad on a search engine and pays each time a web surfer clicks on your advertisement. These ads are displayed above and on the side of many search terms. Another variation on this is PPI, which is Pay Per Impression, where you would pay a bulk rate for every thousand times your ad is displayed, regardless of the number of times your ad was clicked.
PPI – Pay Per Impression where your agency pays a flat fee per thousand of times your ad is displayed on the Google, Bing or Yahoo results pages.
Search Engine Marketing – The process which is used for insurance companies and insurance agencies to rise to the top of the organic SERP listings, or to place ads that will be posted on page results for selected long-tail keywords.
SEM – Acronym for insurance search engine marketing
SEM – Search Engine Marketing.
SEO – Search Engine Optimization
SER – Sometimes you may see the acronym SER used, which can refer to Search Engine Results, Rankings or even Relevancy.
SERP – Search Engine Results Page
Web Marketing – Insurance agency search engine marketing is a subset of an overall insurance agency web marketing plan.
The goal of insurance search engine marketing is driving qualified insurance agent leads to your agency website. Once these web prospects have arrived at your insurance agency website, you need an effective call to action, which in itself, is the topic for another insurance agency marketing article. Obviously, more qualified agency leads, combined with a compelling insurance agency website and call to action, should yield increased premiums and help grow your agency’s book of business.
By John Benson