Learning how to talk to your customers and breaking into the channels they are in, is critical to your success with a social media marketing campaign. Social media is basically just a bunch of online conversations and another way which people are communicating. By learning how to talk to your customers, you may gain access to their channels and be successful on social media.
Relax, it is just an online conversation. Email used to scare the pants off of companies who did not understand the good, the bad, and the ugly of the whole thing. Now it is the go-to communication channel. Social media is the new channel, and all you need to do is sit down and talk to your customers. It is what they want and what you need.
If you send out periodic newsletters, always provide a link to your website’s Facebook page within it. This provides those people who receive your newsletter but might not realize you’re on Facebook to “like” you or follow you. The more opportunities you provide for people to connect with you, the more likely they will.
Keep in mind that Facebook fan pages are for businesses and personal pages are for individuals. If you mix up the two then you are putting yourself at risk of being deleted. While it is a good idea to be a bit personal on your fan page it is important to separate the two.
Make consistent appearances on your social media site. Make sure that you write regularly, this will cause people to want to visit your page often so they can keep up to date with your posts. Make sure what you write about is relevant and factual. No ones wants to read random information, it should pertain to your business.
Never allow your media to link directly to your websites navigation site. Bombarding a new customer with too many twists and turns can frighten or confuse them into just turning around. Make your desired action clear, the problem they are facing personal, and the only route to take is the one you point out clearly.
Try using linking applications on Twitter to post to your other social media profiles at the same time. These linking applications are a huge time saver. When you post a message on Twitter, it will automatically post the same message on your Facebook, YouTube, and Google+ profiles, so you don’t have to sign into all of them to post the same content.
It is important to push your media in different languages, but don’t base them all from the same social networking profiles. Seeing all these different languages mashed together will often confuse newcomers and send them to a more user-friendly competitor. Create separate accounts for each language, and know the difference between each one.
Be interactive on your Facebook page. If all you ever do is post, post, and post some more, then people will get tired of you quickly. If you ask interesting questions, engage consumers in conversation, and respond to their posts, then your posts will become more appealing every time.
When your customers want to contact you on your social media, always respond in a timely manner. Do not let messages sit for days unread. Your customers and followers are taking the time to write, so from a customer service perspective. It is good customer service to respond to messages and comments at least on a daily basis
If you have several employees, select the right people to take care of your social media marketing. You will need individuals with excellent communication and marketing skills, as well as a good understanding of technology. Do not hesitate to pay for training sessions, or hire new employees if you think it is necessary.
Try to collaborate with other people and companies when using social media. When they link to your content or share your content, you are being exposed to a brand new group of fans and followers. Return the favor and link to their content as well. The more people who link to your content and social media posts, the better off you are.
To successfully market your business on social media, opening a twitter account can help attract new customers. Word on twitter travels fast, and many successful businesses have used twitter to spread the word on discounts or special events occurring at their businesses. You can gain followers by doing this, and news about your business will also be spread by word of mouth.
Use social networks to tell the story of your company. You can personalize your profiles very easily, and you should write good content that reflects the values your company has followed so far. Post updates about your latest projects, let your customers know about new releases, and ask them what they think of potential products.
Find some influential bloggers that are out there in your niche and offer to be a guest poster on their blog. This would then allow you to have a link back to your blog. It may also attract people to follow you on the various social media sites that you are on.
Establish your goal for a social media campaign. If you do not know what you hope to achieve with your campaign, you won’t know when you have been successful. Are you looking for product awareness, concrete sales, or better customer service? When you can answer these questions, building a strategy is an easier step.
By John Benson